Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Defective products need not be sent back to us, unless confirmed by us.
If you have received a defective product, send us images at info@cattsindia.org and we will get back to you. Once confirmed by us the exchange will be sent you. If you have any other query regarding this, you can contact us on the number or email us on info@cattsindia.org
If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this.
To complete your return, we require a receipt or proof of purchase.
Gift cards
Downloadable software products
Some health and personal care items
There are certain situations where no exchange is granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
If you haven’t received an exchange yet, first check your email again. Then contact your courier number, it may take some time before your exchange is officially posted.
If you’ve done all of this and you still have not received your exchange yet, please contact us at info@cattsindia.org
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cattsindia.org. After we approve the exchange send your item to: Centre for Advancement of Traditional Building Technology and Skills (CATTS), 2396, Sector-D, Pocket-2 Vasant Kunj New Delhi-110070, India.
To return your product, you should mail your product safely to: Centre for Advancement of Traditional Building Technology and Skills (CATTS), 2396, Sector-D, Pocket-2 Vasant Kunj New Delhi-110070, India duly intimating us of the details at info@cattsindia.org .
If you are shipping an item over INR 150, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.
